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© 2010 Crave SOHO.  Proudly created by Bella Vida, LLC

Policy & FAQ

CANCELLATION / NO SHOWS:

  • We kindly ask that you cancel your appointment 12 hours in advance so we can fill your spot with our waiting list​.

LATE ARRIVALS:

  • If you are more than 10 minutes late, we reserve the right to shorten or reschedule your service in order to keep the next client's service at their scheduled time.

GIFT CARDS:

  • A CRAVE gift card is a great idea for any occasion. Our gift cards are available as an e-gift card online or at our SOHO location.

  • Gift cards are not redeemable for cash or cannot be used to purchase other gift cards.

  • Crave gift cards are non-refundable and are not redeemable for cash.

  • CRAVE is not responsible for lost, stolen or unauthorized gift cards. 

LARGE GROUPS:

  • We require a credit card deposit to reserve groups of 4 or more. This card will only be charged upon the completion of service or in the instance of no show or late cancellation less than 12 hours.

  • We ask that all large parties book in advance and show up 15 minutes before their scheduled reservation.

  • Gratuity of 20% will be added to parties of 4 or more.

  • Clients are more than welcome to BYOB, we just ask that you bring in white wine versus red to avoid staining of our chairs.

  • We recommend booking at least 2 weeks in advance to best accommodate your party.  A 30% deposit is required for booking of 8 or more guests and for smaller parties a 20% deposit is required, which all deposits will be applied to your reservation and will be applied towards your package fee and services during the day of. 

REFUND POLICY

Services are non refundable. However, if you have any problems with your polishes or technical service we will gladly offer to redo the service again with no additional charge. We guarantee up to 1 week for all polish wear, gel polish wear and hybrid gels.

Products Returns and Exchanges. We will accept any returns or exchanges of products purchased within 30 days. Package must be in its original state, and accompanied with the original receipt. No exceptions. 

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